Autonomous Colleges In Maharashtra

Grievance Redressal Portal

Procedure for lodging complaint :

The students can lodge their grievances through an online mechanism in the link provided below :

 

GRIEVANCE CELL MEMBER INTERFACE

Director, All Deans, COE, Rector, Bus Incharge, Jimkhana Incharge, Complaints received from students will be directed to related cell members as per grievance type. In the interface, cell members can view the grievances posted by users. The Grievance Redressal Cell (GRC) aims to look into the complaints lodged by any student and redress it as per requirement. The students can state their grievance regarding any academic and non-academic matter within the campus through the online grievance/ suggestion box. The institution aims at solving the grievances of the students within stipulated academic and non- academic matters within the campus through the online and grievance/ suggestion box. The institution aims at solving the grievances of the students within the stipulated time

 

Objectives:

The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable time period for further strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambiance of academic teaching and learning.

 

According to the UGC (Grievance Redressal ) Regulations, 2018, composition of the Grievance Redressal Committee

 Sr.No  Name               Designation
     
     
     
     
     

 Mechanism of the GRC:

  • 1. Grievance redressal committee (GRC) shall consider only individual grievances of the specific nature of students and staff.
  • 2. The GRC shall not consider any grievance of general applicability or of collective nature raised collectively by more than one employee/student.
  • 3. Post receipt of the complaint/application the committee will decide on the merit of the case regarding the scope of further discussion investigation and act promptly.
  • 4. The GRC may mediate between the complainant and the defendant against who the complaint has been made, it required.
  • 5. GRC shall consider redressing grievances within a reasonable time.
  • 6. The cell will give a report to the authority about the cases attended to and seek guidance from the higher authorities if required.

 

Scope :

The students may lodge grievances about any academic and non-academic matters related to -

  • Timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates, or other examination and scholarship-related matters.
  • to dues and payments for various items from the library, hostels, and other financial matters.
  • certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers, and any other offensive activity.